Privacy Policy

Effective December 10th, 2017

Your privacy on the Internet is crucial to "Fonmau Logistics". The policy of "Fonmau Logistics" on collecting and co-sharing visitor information through its websites are introduced in the Privacy Statement. This policy applies to all the websites involved within the domain name "" of Zhejiang Fonmau Logistics Co., LTD. and its affiliated companies including "Zhejiang Fonmau Logistics Co., LTD. Guangzhou Branch", "Feng Mao Logistics W.L.L." and "China Overseas Warehouse W.L.L." (collectively known as "Fonmau Logistics").

Normal Use of the Websites

Usually, it is not necessary to tell us who you are or to display any personal information about yourself when you visit the websites of "Fonmau Logistics". The only information we collect during general browsing comes from standard server logs. This includes your IP (Internet Protocol) address, domain name, browser type, operating system, the website that refers you to us, the documents downloaded by you, the web pages accessed by you, the date/number of times of accessing and other information.

Collection of Personally Identifiable Information

Unless otherwise stated, we will not collect personally identifiable information (i.e. the relevant information that can identify your identity) from you when you visit our websites. The deployment way of collecting personally identifiable information will not be adopted for the Cookies (if any) used in any part of our website. Cookies are small computer files that can be stored on a web surfer's computer for obtaining configuration information and analyzing a web surfer’s browsing habits. They can save you time to log in again when you visit the websites again and are often used to track your preferences in the use of website themes. You may refuse to use Cookies (by modifying the relevant Internet options or browsing the preferences of your computer system), but this may cause you to be unable to use or activate specific functions provided by our websites.

Type of the Collected Personally Identifiable Information

Personal information refers to all kinds of information recorded electronically or in other ways that can identify the identity of a specific natural person alone or in combination with other information or reflect the activities of a specific natural person.

Personal sensitive information refers to the personal information that may endanger personal and property safety and easily causes damage to personal reputation and physical and mental health or discriminatory treatment once disclosed, illegally provided or abused.

"Fonmau Logistics" may collect, use, store and transmit all kinds of personal information about you, which we have grouped as follows:

(1). Identity information includes name, username or similar identifier, date of birth, gender, ID card number and photos of both front and back of ID card.

(2). Passport information includes name, username or similar identifier, date of birth, gender, Passport number and photos.

(3). Contact person information includes billing address, shipping address, e-mail address and mobile phone/phone number.

(4). Transaction information includes the detailed information when we are providing you with freight service, customs clearance service, leasing service and other services.

Children's Personal Information

Great importance is attached to the protection of children's personal information by "Fonmau Logistics". Due to the particularity of our products or services, we are unable to provide any products or services to minors under the age of 18.

How We Collect and Use Your Personal Information

We deeply know the importance of user information to you, and we will do our best to ensure the security and reliability of your user information. We are committed to maintaining your trust in us and abide by the following principles to protect your user information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of selective consent and dissent, the principle of information collection minimization, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise that we will take corresponding security protection measures to protect your user information in accordance with the industry’s mature security standards.

(1). As a client of "Fonmau Logistics", you are required to provide us with your personal data when we provide you with freight services, customs clearance services and leasing services. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide services to you.

(2). We will always protect the confidentiality of your personal data. You agree that all personal data you provide to us will be available to us for the following purposes:

(A). Providing products or services (such as goods transportation, container booking, space booking and providing of warehouse leasing services);

(B). Analyzing, verifying and inquiring the relevant status of the products or services provided to you (such as inquiring the status of your cargoes and the status of your lease contract);

(C). Investigating your complaints and suspected suspicious transactions and studying ways to improve services;

(3). You have the rights:

(A). To confirm whether we have any of your personal data;

(B). To access to your personal data stored by us;

(C). To request us to correct any inaccurate personal data;

(D). To confirm our policies and practices regarding personal data and the types of personal data stored by us (at any time);

(E). To require us to clear your personal data after the service ends or the contract is terminated.

(4). All personal data you provide to us is protected on our websites and is only accessible to authorized personnel.

(5). Co-sharing:

We will not share your personal information with any company, organization or individual other than "Fonmau Logistics", except for the following circumstances:

We will provide your personal information in accordance with applicable laws and regulations, the requirements of legal procedures and mandatory administrative or judicial requirements.

(6). Transfer:

We will not transfer your personal information to any company, organization or individual except for the following circumstances:

(A). We will provide your personal information in accordance with applicable laws and regulations, the requirements of legal procedures and mandatory administrative or judicial requirements;

(B). We will require the new company or organization that holds your personal information to continue to be bound by this privacy policy if the transfer of personal information is involved when merger & acquisition, purchase, assets transfer or similar transaction is involved. Otherwise, we will require the company or organization to ask you for authorized consent again.

How This Policy Is Updated

Our privacy policy may change. We will not reduce your rights under this privacy policy without your express consent. We will post any changes made to this policy on this page.

We also provide more prominent notice on major changes. Major changes referred to herein include but are not limited to:

(A). Major changes in our service modes, such as the purpose of user information processing, the type of processed user information and the way of using user information;

(B). Major changes in our ownership structure, our organizational structure and other aspects, such as the owner change caused by business adjustment, bankruptcy and merger & acquisition;

(C). Changes in the main object of co-sharing, transfer or public disclosure of user information;

(D). Major changes in your rights of participating in user information processing and the way to exercise them;

(E). The changes in our department responsible for handling user information security, contact information and complaint channels;

(F). The user information security impact assessment report indicates that there is a high risk.

We will also file the older versions of this policy for your review.

How to Contact Us

If you have any questions, comments or suggestions about this privacy policy, please contact us through the following ways:


We have set up a dedicated department for user information protection. You can contact relevant personnel in the following ways:

Name of Legal Entity: Zhejiang Fonmau Logistics Co., LTD.


Correspondence Address: Flat 103, 1st Floor, No. 699, Longqi Road, Suxi Town, Yiwu City, Zhejiang Province, China

Phone Number: 0086 579 85981017

We will properly accept your complaints, comments or suggestions and give timely feedback to them. Under normal circumstances, we will reply to you with the handling suggestion or result within 15 days.